SHIPPING & DELIVERY POLICY

Order Processing

Orders typically take 3–4 business days to be processed (excluding weekends and holidays).

Orders placed Friday–Sunday will begin processing the following business day.

During peak and holiday seasons, please allow up to 10 business days for order processing before shipment.

Once an order is placed, shipping addresses cannot be changed.

Shop G Simone / G Simone LLC is not responsible for packages sent to an incorrect or incomplete address provided by the customer.

Shipping & Carrier Responsibility

Once an order leaves our facility and is in the possession of the carrier, all liability transfers to the carrier.

Shop G Simone / G Simone LLC is not responsible for lost, stolen, delayed, or misdelivered packages once a tracking number has been issued.

Tracking & Delivered Packages

Once your order ships, you will receive an email with your UPS tracking number.

If tracking shows “Delivered,” the order is considered successfully delivered and G Simone / G Simone LLC has fulfilled its shipping obligation.

No refunds, replacements, or credits will be issued for packages marked as delivered by the carrier.

If you do not receive your package after delivery confirmation, you must contact the carrier directly.

UPS Customer Service: 1-800-742-5877

Lost or Stolen Packages

Shop G Simone / G Simone LLC is not responsible for lost, missing, or stolen packages once marked delivered.

All claims, investigations, and resolutions must be handled directly with the carrier.

Pre-Order Policy

A pre-order is an item purchased before it is physically in stock.

By placing a pre-order, you acknowledge and agree that:

• Pre-order arrival dates are estimates only

• Items may arrive earlier or later than expected

Pre-order items must be purchased separately from in-stock items.

In-stock items will ship immediately; pre-orders will ship once inventory arrives.

Final Notice

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.

Shop G Simone / G Simone LLC reserves the right to deny any refund or replacement request that falls outside this policy.