GLuxe Sweatpants

Important Shipping Information

Shipping 

Orders typically take up to 3-4 business days to be processed. Orders placed on Friday - Sunday will be processed starting the following business day.  For shipping during the holiday season, allow up to 10 business days for order processing before shipping. If for any reason a shipping address is incorrect, G Simone is not liable and cannot change it.

Tracking My Order 

To track your order please use the tracking number emailed to you once your order has been shipped.

Lost Packages

File a claim with the shipping agent. File a police report if you suspect your package was stolen post delivery. G Simone is NOT responsible for lost or stolen packages. Customer(s) assume all responsibility once a tracking number is issued.

Pre-Order Policy

A pre-order is an order placed for an item which is not in stock, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a pre-order.

Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. Items may arrive earlier or later than estimated.

Pre-orders cannot be canceled as a special order has been made due to item being in production and it has been paid for. 

Please note when ordering a 'pre-order' item, we ask that you check out and pay for the order separately to other items you would like to purchase. This will allow us to ship your other non pre-order items straight away. Your pre-order will then be sent after the arrival date

Return Policy

G Simone Return Policy

No Refunds. No Cancellations. Store Credit Only.

At G Simone, we stand by our no-refunds and no-cancellations policy. Eligible returns will be issued as store credit only. Please review the guidelines below:

Eligible Returns for Store Credit

• Items must be returned within 7 days of delivery.
• Items must be unworn, unwashed, undamaged, and have all original tags attached.
• Final sale items are not eligible for return or store credit.

How to Return

To initiate a return, please use our Return Portal. Unauthorized returns will not be accepted or re-shipped.

• Customers are responsible for return shipping costs.
• Returns are processed within 3-7 business days of receipt. You will receive a confirmation email once your store credit is issued.

Damaged Items

If your item arrives damaged, email us at support@shopgsimone.com within 24 hours of delivery. Include photos of the unworn, tagged item. If approved, a refund or a replacement item will be provided (subject to availability).

Orders Returned to Sender

Orders returned to us due to an incorrect or insufficient address will be treated as a return. Store credit will be issued minus the original shipping cost.

Additional Policies

• No Exchanges. Only store credit is issued.
• No Price Adjustments.
• No Changes After Checkout.

Thank you for shopping G Simone!

Only one discount code can be used per order and cannot be combined with other promotions.